RENTALS FAQS
Pick-Up & Delivery
Yes you can. Our location is at Wrightson Road Port Of Spain or we can deliver or collect at your location; any combination works. For vehicles being collected at the airport you would need to pay the parking lot fee yourself and when vehicle is returned the fee will be charged to your debit or credit card.
We prefer you return vehicles with the same amount of fuel the vehicle was provided to you with on handover. If however it is returned with less fuel, you will be charged at our fuel rates plus a refueling charge of $100TT.
Payment Terms
Certified Cheque or Credit Card Only (visa or linx)
Cash is not accepted for payments. Credit, Debit cards, Certified Cheques can be used.
No mileage restrictions are applied so you can enjoy our vehicle to your heart’s content.
International Driver’s Permits (IDP) are accepted for a 90 day period only.
Operational issues
With respect to the car, before any claim can be made, there is an Insurance Excess payable of 10% of the Sum Insured. For e.g. if it’s a Mitsubishi Lancer and the sum Insured is $250,000, the Insurance excess is $25,000. You are responsible for all damages under the excess. The Insurance Company pays the difference.
Scenario 1 – Let’s say the car is written off or stolen. You pay $25,000 excess, the insurer pays $225,000
Scenario 2 – Let’s say there are damages costing $50,000 to repair. You pay $25,000 and the Insurer pays $25,000
Windscreen damage carries a much lower excess. $1500. Most damages need replacement windscreens and that could cost anywhere between $5-10,000
You pay the $1500 and the Insurer pays the difference. If a minor repair is required, once it falls under the Insurance excess, it’s for your account.
You are still responsible for the Insurance Excess. Once a report is completed and it is determined that you are not at fault, our Insurer will initiate recovery proceedings and once that is completed, you are refunded the Excess paid.
You will be given a loaner vehicle and we will commence repairs. We do our best to supply a similar vehicle to the one leased but not all the time we can make an exact match. It’s especially challenging with commercial vehicles such as pickups and buses. We just do not carry those on our short term fleet so it’s very possible the loaner may be a sedan vehicle. We would however only supply a good working replacement and we will work feverishly to get your vehicle back in the shortest possible time.
You are insured for personal injuries or death to any one person up to $1m not including yourself. In respect to a series of claims arising from one event $2M. Same figures relate to property damage.
Note: It is important to note that drivers are not considered third parties and therefore no cover is provided for them. This is provided under a personal accident policy which you can take out on your own.
No, we do not offer this.
All fines and traffic infractions are for the account of the renter/driver.
Age Restrictions & Additional Drivers
We require drivers to be at least 25 years old and have two years experience. Drivers with an International Driver’s Permit (IDP) license can rent a car for 90 days.
Yes, once over 25 years old, documented and with permission from us.
There is no fee.
Common Questions
All our vehicles are dealership maintained so you can be assured of having a vehicle in perfect working order.
No
